Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, phone number, email address
• Appointment Information: Service preferences, appointment history, scheduling details
• Payment Information: Payment method details (processed securely through third-party processors)
• Communication Preferences: SMS and email opt-in/opt-out choices
• Feedback: Reviews, comments, and survey responses you provide

We may also automatically collect certain information when you use our services:

• Device information and browser type
• IP address and general location data
• Usage patterns and interaction data

2. How We Use Your Information

We use the information we collect to:

• Schedule and manage your appointments
• Send appointment confirmations, reminders, and updates
• Process payments and maintain transaction records
• Communicate with you about our services
• Send promotional offers and marketing communications (with your consent)
• Improve our services and customer experience
• Comply with legal obligations
• Protect against fraud and unauthorized access

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Independent contractors who provide services at our location (name and appointment details only)
• Payment Processors: To securely process your payments
• Communication Platforms: To send you SMS and email notifications (this never includes your mobile number or SMS consent data for marketing; see Section 4A)
• Legal Requirements: When required by law or to protect our rights

Note: Our nail service providers are independent contractors, not employees. When you select a specific contractor, we share your appointment details with them to provide your services.

4. Communications & Marketing

Transactional Communications: We may send you non-promotional messages related to your appointments, such as:

• Appointment confirmations and reminders
• Service updates and schedule changes
• Payment receipts

Marketing Communications: With your explicit consent, we may send:

• Promotional offers and discounts
• Birthday greetings and special occasion messages
• New service announcements
• Newsletters and updates

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Replying STOP to any text message
• Contacting us directly to update your preferences

4A. SMS / Text Messaging

When you book an appointment or check in, you may choose to receive appointment-related text messages (confirmations, reminders, schedule changes, and replies to your questions). We collect your mobile number for this purpose, and we send these texts only if you opt in by checking the optional consent box. Consent is not a condition of booking or purchase.

• We use Twilio, Inc. solely as our message-delivery service provider, acting on our instructions.
• Message frequency varies, up to 6 messages per appointment. Message & data rates may apply.
• Reply STOP at any time to opt out, or HELP for help.
• We keep a record of your opt-in (date, time, and the wording shown) as proof of consent.

Full program details: Text Message Program.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments
• Staff training on data protection

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records (typically 7 years for financial records)

You may request deletion of your data subject to legal retention requirements.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-Out: Opt out of marketing communications
• Portability: Request your data in a portable format

To exercise these rights, please contact us using the information below.

8. Cookies & Tracking

Our website may use cookies and similar technologies to:

• Remember your preferences
• Analyze site usage and performance
• Provide a personalized experience

You can control cookie settings through your browser preferences.

9. Children’s Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated effective date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.